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Wednesday, September 28th, 2022 8:51 am EDT
J.D. Power’s 2022 North American airport satisfaction study ranked large airports based on overall customer satisfaction on a 1,000-point scale.
A large airport is defined as having 10 to 32.9 million passengers annually.
The study measured overall traveler satisfaction with mega, large and medium North American airports by examining six factors (in order of importance):
- terminal facilities
- airport arrival/departure
- baggage claim
- security check
- check-in/baggage check
- food, beverage and retail
The study is based on 26,529 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days.
The data in this study was fielded from August 2021 through July 2022.
No. 1 large airport in North America: Tampa International
The Florida airport ranked highest among large airports with a score of 846/1000.
In 2021, it was in the top 10 airports in the country ranked by CN Traveler, and in 2020, Airports Council International also named it the best airport in North America for its size, according to the airport’s website.
Top 10 best large airports in North America:
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