How Delta made itself America’s luxury airline — and what United wants to do about it

US Markets
Tuesday, June 25th, 2024 5:07 pm EDT

Key Points

  • Delta’s Financial and Operational Success: Delta Air Lines has achieved significant financial and operational success, with leading unit revenue, a soaring share price, and high punctuality rates. It expects substantial free cash flow growth and aims to regain an investment-grade credit rating.
  • Premium Services and Competition: Delta is positioning itself as America’s premium airline, focusing on high-end services and luxury amenities to attract affluent travelers. This includes expanding premium seating and opening exclusive airport lounges. United Airlines is closely competing, aiming to surpass Delta’s profitability.
  • Strategic Investments and Innovations: Delta has invested heavily in modernizing its fleet, terminals, and customer service technologies, including partnerships and global alliances. CEO Ed Bastian emphasizes continuous innovation and competition with rivals to maintain Delta’s leading position in the airline industry.

Delta Air Lines, the most profitable airline in the U.S., is striving to maintain its lead under CEO Ed Bastian. The airline has demonstrated strong performance, with its unit revenue surpassing competitors last year, and its stock price soaring by nearly 23% in 2024, outperforming the S&P 500. Delta anticipates a 50% increase in free cash flow this year, aiming for $3-4 billion, and seeks a return to an investment-grade credit rating. Notably, Delta also led in punctuality last year, with over 83% of flights arriving on time.

Delta has positioned itself as a premium airline, appealing to luxury travelers, many of whom are American Express cardholders—a partnership that generated nearly $7 billion for Delta last year. The airline continues to expand its offering of high-end seats, catering to travelers willing to pay for extra comfort. Delta’s focus on premium services is evident in its opening of the Delta One lounge at JFK Airport, which offers amenities like spa treatments, showers, and a full restaurant.

United Airlines, Delta’s closest rival in net profit margins, is also vying for the top spot by placing significant orders for new aircraft and upgrading its cabin features to attract both high-end and budget travelers. Delta’s history of operational excellence, stemming from its post-bankruptcy recovery and strategic merger with Northwest Airlines, has solidified its reliability and premium brand image.

Delta’s investment in infrastructure includes significant upgrades to its U.S. hubs, adding luxury airport lounges and enhancing in-flight entertainment with free Wi-Fi for SkyMiles members. Despite challenges such as increased labor and operational costs post-pandemic, Delta remains focused on premium travel and maintaining high standards of service.

The competition among airlines has intensified, with United making strategic moves to expand its global network and cater to a wide range of travelers. Both Delta and United have issued optimistic financial forecasts for 2024, underscoring their dominance in profitability compared to other airlines. Delta’s commitment to continuous improvement and innovation is a key driver in its strategy to remain the leading U.S. airline.

For the full original article on CNBC, please click here: https://www.cnbc.com/2024/06/25/delta-air-lines-americas-luxury-airline-and-what-united-wants-to-do-about-it.html